FAQ - ORDER
Do you have any questions about your purchase?
How can I place an order on the site?
For any order placed on our TheBaggingCo website, you must create an account. You can create this account beforehand or at the beginning of the checkout process. To begin an order, simply add the items to your shopping cart by clicking the "Add to Cart" button. Once in your shopping cart, you can place an order by following the various steps of the ordering process (address, delivery, payment, etc.). By validating your order, you validate and accept our website's General Terms and Conditions of Sale.
TheBaggingCo is not responsible for delays, but in such cases, please do not hesitate to contact us and we will see how we can help you.
How are orders tracked?
In your account, click on "My Order History and Details." You can then access your list of orders. Go to the order line you're looking for tracking and click "Information" in the "My Order Details" column. Below, you'll find your order details and tracking number so you can check it with the shipping company.
Additionally, the MRW tracking link will be sent by email as soon as the order is shipped, and MRW will send an SMS informing you of the tracking procedure.
How do I use my discount codes?
If you've been notified that a discount code has been added to your customer account, here are the steps you should follow:
1° Go to your customer account, "Discount Coupons" tab.
2° Copy your code to paste it into your basket during your next purchase at TheBaggingCo.
The codes must be entered in the shopping cart in the "promotional code" box provided.
3° The amount of your promotional code will be deducted from the total amount of the products purchased.
Attention:
Your discount codes can only be used by you; they are linked to your customer account. Your credit is only valid once. If you return the product, it will not be reactivated.
I would like to cancel my order.
You can submit your request by contacting customer service via this link:
https://thebaggingco.com/contact
However, we cannot guarantee that your cancellation request will be taken into account in a timely manner.
In this case, a free refund will be processed. (The refund may take up to 10 days to appear in your bank account.)
